24/7 on-call availability

Assistance for out-of-town families with medical emergencies

Availability for advocacy, crisis management, counseling or emotional support 24/7

Care Manager presence and guidance in the emergency room in order to identify key symptoms, ensure quality delivery of medical interventions, and discuss level of care (observation versus inpatient)

Advocacy at hospital, rehabilitation center, independent living, assisted living, memory care community, nursing home or at home

Guardianship assistance

Clinical recommendations/oversight

Crisis intervention, support and recommendations

Prevention of re-admission to hospital (Collaborative Care Program)